Open Opportunity | OpenCommerce Group

Team: Product Operations

Location: Ha Noi

Salary: Negotiable

What will you do?

Support customers by replying to all their requests via Help Desk
Live chat with customers to support their real-time inquiries
Call customers when needed to solve urgent issues
Handle urgent requests from customers on weekends by shift
Write product tutorials and solutions so customers can understand how to use our products effectively

Requirements

Having experience in customer support is desired but not a must. The final-year undergraduates are welcome.
Have a strong command in English.
Written and verbal communication skills with a professional tone.
Have a great sense of customer service, a strong desire to learn, and be a great communicator.
Passionate about customer success and helping people.
Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers

Enjoy top-tier compensation

Monthly NET take-home pay that leaves you smiling

Salary according to KPI and monthly performance

13th-month salary

Performance bonuses that could boost your income by 01 to 02 months' salary

Biannual salary reviews

Great benefits

24 remote working days per year

12 days of annual paid leave

Flexible working time, from Monday to Friday; weekends are yours

Indulge in delicious office lunches prepared by our in-house chef

Company trips and team bonding activities

Elevate your creativity and productivity in our modern workspace

Especially

Shine like a rock star in our fast-growing global B2B SaaS squad

Blaze a trail to success with our super-fast career track

Collaborate with the brightest and coolest minds from across the globe

Be yourself, knowing you're valued and groomed to be your absolute best

United States - San Francisco

548 Market St #14148, San Francisco, CA 94104 USA.

Vietnam - Hanoi

130 Trung Phung St, Dong Da District, Ha Noi.

Vietnam - Ho Chi Minh City

2/3A Nguyen Thi Minh Khai St, Da Kao Ward, District 1, HCMC.

China - Shenzhen

Shangxue Technology Park, Bantian Street, Longgang District, Shenzhen, China.

Hoa Kỳ - Wilmington

300 Delaware Avenue, Wilmington, New Castle Delaware 19801 US

Việt Nam - Hà Nội

130 đường Trung Phụng, quận Đống Đa