Ha Noi

QA (Quality Assurance) CS

CS

Full time

Join Us Now

What will you do?

  • Auditing CS live chats and emails to ensure bringing good CS quality to customers
  • Providing daily coaching to agents for any mistakes found (if required) from QA results
  • Collecting feedback and building/reviewing/revising related CS workflow
  • Delivering related CS training to agents;
  • Contributing feedback to improve CS quality,etc.
  • Report to CS Lead

Requirements

  • Bachelor degree in business or related field of study
  • At least 2 year-experience customer support. Having experience in Quality assurance is a plus
  • Customer centric mindset
  • Detailed oriented, high sense of responsibility and quality improvement
  • Training ability
  • Good communication and interpersonal skills
  • Advanced written and spoken English, Chinese language is a plus

Technologies

  • Bachelor degree in business or related field of study
  • At least 2 year-experience customer support. Having experience in Quality assurance is a plus
  • Customer centric mindset
  • Detailed oriented, high sense of responsibility and quality improvement
  • Training ability
  • Good communication and interpersonal skills
  • Advanced written and spoken English, Chinese language is a plus

Salary: Negotiable

Location: Ha Noi

Team: CS

Contact

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jobs@opencommercegroup.com

Competitive NET Salary Package

• 13th month salary
• 1–4 month salary as annual performance bonus
• Opportunities to have stock options of a million-dollar company
• Review salary per 6 months

Open & Global Working Environment

• Paid Leaves: 12 days for annual leave
• Remote policy: 24 remote working days per year
• Working days: Monday - Friday
• Dynamic, flexible and equal working environment
• Working with a team full of young and passionate talents
• Free lunch at the office cooked by our own chef
• Boost your creativity and productivity at work to the highest level at our modern working place
• Flexible working hours, no dress code
• Company vacation every year

Professional Improvement

• Being updated with the latest technologies
• Provide solutions to real e-commerce problems
• Learning from the best experts in the field
• Frequent trainings & knowledge updates

Ready to create impacts
and be proud of your work?

Become an Impactful Opener today

Vietnam - Hanoi

130 Trung Phung St, Dong Da District, Ha Noi.

Tel: (+84) 246 296 9246

Vietnam - Ho Chi Minh City

2/3A Nguyen Thi Minh Khai St, Da Kao Ward, District 1, HCMC.

Tel: (+84) 246 296 9246

United States - San Francisco

548 Market St #14148, San Francisco, CA 94104 USA.

China - Shenzhen

Shangxue Technology Park, Bantian Street, Longgang District, Shenzhen, China.